Frequently Asked Questions
Where do you ship from?
All orders are shipped from our facility in Toronto, Canada. We ship domestically and internationally with trusted carriers.
When will my order ship?
Orders are typically processed within 1-2 business days. You'll receive a tracking number via email once it ships.
How much is shipping?
Shipping is calculated at checkout based on your location and order weight. We offer free shipping on:
- Orders over $50 in Canada
- Orders over $100 in the USA
- Orders over $150 internationally
What if my tea arrives damaged?
Please contact us at 51d3.8u5713@gmail.com with your order number and a photo. We'll send a replacement ASAP.
Can I return or exchange my order?
Yes! Unopened products can be returned within 30 days. Visit our Returns & Exchanges page for full details.
Are your teas organic?
Many of our teas are organically grown. Check the product page for details about origin and certifications.
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. You can send one instantly to a tea-loving friend.
Still have questions?
Email us at 51d3.8u5713@gmail.com and we'll be happy to help.